I’m not very pleased with UPS right now.
I’ve been looking for a Mike Minter jersey for a while, but until the Super Bowl trip, the Panthers didn’t make the nice $60 one for him, only the $250 “authentic” jersey. But after the NFC championship, they made new replica jerseys for some other players, including Minter. Cool.
I placed my order over the phone with the Panthers team store in Charlotte on Friday the 23rd, and had them ship it to me UPS 2nd Day Air, so it would get here in plenty of time for the Super Bowl.
Then the ice storm hit. The jersey didn’t get shipped out until Wednesday evening because of the ice. That’s fine, with 2nd Day Air, that means it gets here by Friday evening. Plenty of time.
So I keep checking the tracking, and I see that it gets an “Origin Scan” in Charlotte at 6:29pm on the 28th, a “Departure Scan” at 10:45pm that same day, and an “Arrival Scan” in Raleigh at 1:28am on the 29th. So far, so good, it’s in Raleigh. But the next information is from 5am on the 29th and says “Adverse Weather Conditions Delay.” The scheduled delivery date is still January 30, though.
I call UPS a few times trying to see if it’s going to be sitting in the Raleigh depot due to the delay, or if it’s going out on the truck as scheduled, since if it’s in the depot, I can go pick it up. Everyone I talk to says “No, it’s in Raleigh, but it should still go out on Friday.”
Friday afternoon, still no package. I call back a couple of times, trying to find out the status. One person says “It’s on the truck now, so it should arrive by 7pm.” They said it was on the truck – this becomes important later.
Call back around 5:30pm and get someone else. They said that they would call the Raleigh depot, and someone there would call me back with information within an hour. 6:30pm rolls around, no call. So I call back again. Explain my situation, the woman puts me on hold for a few minutes. When she comes back, it’s with this:
“I had my supervisor come over and look at this, and they explained that the scans from Raleigh are what we call logical scans, not physical scans. The last physical scan we have of your package shows that it’s still in Charlotte, and hasn’t left for Raleigh yet. I’m sorry about that – you can get a refund on the shipping charges after the package arrives, but other than that you just have to wait.”
Still in Charlotte??? What the fuck? I’d been calling for two days and the first person who provided that little nugget of information was at 6:30pm the day it was supposed to arrive. What kind of idiots does UPS have working for them?
And what the fuck is this “logical scan” monkey crap? If their tracking system says that the package left Charlotte and arrived in Raleigh, and was scanned in both places, you’d think that it would mean that the package had left Charlotte and arrived in Raleigh, not “this was supposed to be what happened.”
So I’ve gone through two days of runaround, paid $12 extra to ship second-day air, and have absolutely nothing to show for it except high blood pressure. I have serious doubts about the competency of UPS, and don’t think I’ll be using them for my shipping needs again. I’ll go with FedEx or the Post Office instead.
Fuckers.